Shipping & Delivery

Where your order ships from

VELOFLOW holds stock in two regions: a US warehouse in Chino, California, and a European warehouse. Orders leave the warehouse that serves your delivery address, so a parcel does not have to cross an ocean before it reaches you.

• United States: dispatched from our US warehouse.
• European Union: dispatched from our European warehouse.

If a model is not available in your region at the time you order, we tell you before dispatch and agree the next step with you rather than shipping from another continent without notice.

Estimated delivery: 3–7 days after dispatch

Estimated delivery is 3–7 days after your parcel leaves the warehouse.

This is an estimate, not a guaranteed date. It describes transit time only: orders are processed on business days before dispatch, and the clock starts when tracking shows the parcel has left the warehouse.

Typical reasons a parcel takes longer: remote postcodes, public holidays, carrier backlogs, severe weather, and addresses that need confirming. If tracking has not moved for several days, contact us with your order number and we will open a case with the carrier.

Tracking

When your order is dispatched you receive a tracking link by email. A tracking page can take up to 24 hours to show the first scan.

If the email has not arrived, check your spam folder, then write to Kevinzhong@Tufront.com with your order number.

Address details

Please check the delivery address at checkout. A scooter is a large parcel, so an apartment number, floor or access code avoids a failed delivery.

If a parcel comes back to us because the address was incomplete or nobody was available to receive it, we contact you to arrange a new delivery. A second delivery may be charged at the carrier's rate.

On delivery

Large parcels are usually handed over by the courier. Where you can, inspect the carton before signing. If the box is visibly damaged, note it with the courier, photograph the parcel and contact us the same day so a carrier claim can be opened while the record is fresh.

Damaged or missing items

Report transit damage or a missing accessory within 7 days of delivery, with photos of the carton, the shipping label and the product. Once the carrier claim is open we arrange a replacement part or another solution with you.

Taxes

Taxes are calculated at checkout by our store platform from your delivery address and are shown before you pay. Deliveries within the United States and within the European Union do not cross a customs border.

Questions about a delivery

Email Kevinzhong@Tufront.com or message +8615070174507 on WhatsApp with your order number and, if you have it, the tracking number. Our returns process is explained on Returns & Refunds.